Shreveport team

I’m Katy!

I am a Business Consultant with MersaTech – Shreveport, dedicated to helping businesses grow and thrive. Since joining MersaTech in 2020, I have partnered with numerous business owners to review and interpret merchant statements, identify cost-saving opportunities, and optimize payment processes.

As your consultant, I can provide a comprehensive analysis of your current merchant statements to determine how much MersaTech can save your business in credit card processing fees. In addition, I’m passionate about introducing business owners to innovative solutions, including custom website design and mobile app development, that can enhance efficiency and customer engagement.

I believe the key to our shared success is building a true partnership—one where we learn from and support each other.

Outside of work, I enjoy pursuing fitness and wellness activities, especially those that take me outdoors.

At MersaTech, our team is committed to being reliable, trustworthy, and available day or night to ensure your business has the support it needs.

Spanish: 

¡Hola! Mi nombre es Sergio y comencé en MersaTech en Enero de 2017 después de pasar 10 años en la Fuerza Aérea de Estados Unidos. Con más de 5 años de experiencia, he ayudado a cientos de empresas a ahorrar dinero en su procesamiento mensual y he ayudado a diseñar sitios web y aplicaciones móviles para nuestros clientes. Me enorgullezco de brindar el mejor servicio al cliente y construir una amistad con todos nuestros clientes. Cuando no estoy en la oficina o conduciendo de un negocio a otro cuidando a nuestros clientes, me encanta pasar tiempo con mi familia. Tengo 3 hermosos hijos, Sophia, Beckham y Camila, y una estrella de rock por esposa, Michel. Nos gusta viajar, jugar al aire libre, ver películas y las noches de juegos en familia. Me siento muy bendecida de tener una familia tan increíble en casa y en el trabajo. ¡Es un gran honor trabajar con el equipo extremadamente talentoso, trabajador y solidario de MersaTech!

English:

Hola! My name is Sergio and I started at MersaTech in JAN of 2017 after spending 10 years in the US Air Force. With over 5 years of experience, I’ve helped hundreds of businesses save money on their monthly processing and have helped design websites and mobile apps for our customers. I pride myself in providing the best customer service and building a friendship with all our customers. When I’m not at the office or driving from business to business taking care of our customers, I love to spend time with my family. I have 3 beautiful kids Sophia, Beckham, and Camila and a rockstar of a wife, Michel. We enjoy traveling, playing outside, watching movies, and family game nights. I’m so very blessed to have such an amazing family at home and at work. It’s such an honor to work with the extremely talented, hardworking, and a caring team at MersaTech!!

Since 2016, I have been a proud part of MersaTech’s growth by helping our team deliver solutions that prioritize each merchant’s unique needs.

With nearly a decade of experience in tech consulting, merchant onboarding, and project management, I specialize in implementing scalable, industry-appropriate solutions that increase efficiency, reduce costs, and simplify operations. From POS systems to mobile apps and integrated payment platforms, I guide our team and businesses in choosing the technology that fits best.

Whether launching, scaling, or troubleshooting – I bring heart, hustle, and strategy to every project I touch.

As a Shreveport native, I am passionate about supporting local entrepreneurs and small business owners navigating the complex world of merchant services. I’ve collaborated with hundreds of merchants across diverse industries, combining practical experience with a problem-solving mindset.

Outside work I recharge through painting, paddleboarding, and vintage treasure hunting. But what I value most is quality time with family and friends. I’m a proud aunt, cat mom, and soulful conversationalist who finds meaning in both momentum and stillness.

Hi, I’m Traci!

I am a Business Consultant for Mersatech in West Texas!  I was born and raised in the Abilene area but moved to Shreveport to play softball at Centenary in the early 2000’s. I moved back to Abilene but kept a love for Shreveport and the people in it ever since, which is how I connected with MersaTech. I have almost 20 years of sales experience in the medical device industry and am excited for this unique opportunity to explore and serve a multitude of industries beyond medical. I desire to build strong relationships with businesses in diverse sectors and assist them in understanding their merchant statements, save money and streamline their payment processes.  If I’m not working you can find me at the softball fields with one daughter, watching cheer and tumbling with the other daughter or at the gym trying to maintain a healthy lifestyle.  I am thrilled to be a part of this amazing team and work with each of the talented individuals who make up MersaTech.  I look forward to building strong relationships with each of my customers while helping them build their business and save them money along the way!

Hi! My name is Jack.
I am a Technician for MersaTech. I started at MersaTech in late 2020 and have helped current merchants keep their terminals working and installed numerous new terminals for new merchants. As a Technician, I help merchants when they have technical issues or when new merchants begin their partnership with MersaTech. As a Shreveport area native, I enjoy helping local businesses grow and thrive by helping them with their credit card terminals. When I am not focused on business, I enjoy reading, computers, and duck hunting with my friends.

Hello, there. I’m Alan.

I am the latest technician to join the MersaTech team in early 2025. My motto is “when you have problems, I find solutions”.

As a technician, my duties are to ensure that your devices are functioning properly, your business is assisted to the best of our ability, and that you understand what you have at your disposal to help your business to thrive. From a simple installation of your new terminal to explaining the nuances of your credit card machine, I am here to help.

When I’m not working behind the scenes, I enjoy spending time with my community. Whether it’s enjoying music at a local show or a cup of coffee on leisurely stroll, you can bet I’m having a blast.

Hello! I am Heidi.

I am a professional organizer as Mario likes to say! I joined the Mersatech team in March of 2022. My background is in medical office management. I worked a total of 18 years in the medical industry. My passion is customer service and putting in a hard day’s work each day. When I am not at work covering my desk in 5000 sticky notes, you can find me keeping the Sanders’ house spic and span (I am a teeny bit of a clean freak) or outside in the yard.  I also love spending time with my husband, Matt, and son Lleyton AND my spoiled rotten long-haired dachshund, named Riggs. I genuinely enjoy working at Mersatech as all our team members strive daily to provide the best customer service experience for our customers

Mario served 12 years in the Louisiana National Guard where he specialized in satellite Communications, FM transmissions, encryption and held a secret clearance with the US Army. Mario also worked for Lumen Technologies, Inc. (formerly CenturyLink) for 6 years as an inside plant support technician. He has worked in the merchant service industry for 20 years with a strong emphasis on not only sales but superior technical support. Mario enjoys the challenge of providing a solution to a client that an ordinary off the shelf solution will not support. He has built this sales office with industry specific multiple vertical solutions and always putting the client and their needs in front of traditional methods. Assembling a team of equally dedicated professionals willing to provide superior customer service and satisfied customers with strong loyalty Is his legacy.